Returns, made simple.
Fourteen days, no interrogation. Here is exactly how it works and the two cases where it does not.
What can be returned
Any unopened product in its original packaging, within fourteen days of delivery. The seal matters, not the box — a slightly scuffed carton is fine.
- 01Unopened
Seal intact, within fourteen days.
- 02Damaged on arrival
Photograph it and we replace it, shipping on us.
- 03Caused a reaction
Write to us with a photo — we handle these case by case.
The return process
Write to [email protected] with your order number. We send a Nova Poshta return number the same day, you drop the parcel at any branch, and that is the end of your involvement.
- Return window
- 14 days from delivery
- Refund method
- Back to the original card, or to your bank card for cash orders
- Refund timing
- Within 3 business days of the parcel reaching us
- Return shipping
- Ours if we got it wrong, yours if you changed your mind
Exceptions
Opened skincare and makeup cannot be returned for hygiene reasons, with the reaction exception above. Sale items bought at more than 20% off are final sale, and that is stated on the product page before you buy, not after.
Common questions
Do I need the original box?
Preferably, but a damaged box alone is not a reason for us to refuse a return.
I opened it and it does not suit me. Anything you can do?
If it is a texture or scent issue, write to us. We cannot resell it, but we would rather help you find the right thing than leave you with a product you will not finish.
How long until the money is back?
Three business days from the parcel arriving with us. Your bank may take another day or two to show it.