How can we help?

Yes, as long as it has not been packed. Write to us at [email protected] with your order number and we will catch it if we can — packing usually starts within three hours on weekdays.

Almost always. Add the product to your wishlist and you will be notified the morning it lands.

You can. Message us on Telegram or Instagram and we will build the order for you, though the site is faster.

Nova Poshta branch delivery is one to two business days across Ukraine. Courier delivery in Kyiv is same-day for orders placed before 13:00.

Free over $75. Below that it is $4 to a branch, $6 by courier.

Not yet. It is on the list for 2027.

Card (Visa, Mastercard), Apple Pay, Google Pay and cash on delivery. Card payments are processed by our acquiring partner — we never see or store your card details.

Yes, for orders over $100 through the standard bank instalment plans at checkout.

Fourteen days from delivery for unopened products in their original packaging.

If the product caused a reaction, yes — write to us with a photo and we will arrange it. For opened products that simply did not suit you, we cannot accept a return for hygiene reasons.

We do, if the product arrived damaged or we sent the wrong item. Otherwise the return shipping is yours.

Every product is bought directly from the brand or its official distributor. Batch codes are checked on receipt and we keep the paperwork.

Someone on the team uses it for at least a month. If it does not survive that, it does not reach the shelf.

That is what the routine builder is for — or write to us and a human will answer.

No. Guest checkout is available, though an account saves your addresses and keeps your order history.

Write to [email protected] and we will remove it, along with your data, within seventy-two hours.